The right contact is more useful than the nearest pin.
Find the right consular door before setting off
A missing passport can make the rest of the day feel suddenly complicated. Start with the service you need and your nationality, not the closest diplomatic building on a map. This is a small, checked set of official starting points, not a complete list of countries or a walk-in availability service.
In short
For a lost passport or other consular need, use your nationality’s official mission and confirm the right service, entrance and appointment before travelling. This guide lists checked British, German and Turkish starting points, not every embassy. In an immediate emergency call 112 first; a consular office is not a replacement for local emergency services.
Open the official service first
Not emergency dispatch numbers. Check the mission’s own out-of-hours arrangements and appointment process before travelling.
Three checked official starting points
Use the official link in each contact card before travelling. British public access is by appointment; its emergency travel document instructions say to wait for collection confirmation. Germany also requires a prior appointment for consular services. The Turkish contact page distinguishes the consular number from the general embassy line.
Addresses and contact routes were checked on 18 October 2026 UTC. They are not appointment confirmations. If your country is not listed, start with its own foreign ministry or embassy website and select Portugal; do not send documents to an address copied from an unverified directory.
| Mission | Published address | Before travelling |
|---|---|---|
| United Kingdom | Rua de São Bernardo 33, 1249-082 Lisboa | Appointment required; use the official contact route |
| Germany | Campo dos Mártires da Pátria 38, 1169-043 Lisboa | Consular appointment required |
| Türkiye | Avenida das Descobertas 22, Restelo, 1400-092 Lisboa | Contact the consular section for the right procedure |
If your passport is missing, sort the sequence first
Get somewhere you can safely make calls and read instructions. Note when and where the passport went missing and gather the booking details for any travel that may be affected. Use the mission’s actual lost-document process before assuming an appointment or replacement can happen that day.
Keep any police case reference, document copy and insurance details ready for the authority that asks for them. Do not upload passport photographs or identification numbers to a public city-guide form. We do not receive documents, arrange appointments or decide what a consular authority will accept.
Before leaving for an appointment
Confirm the exact address, entrance, appointment time and permitted items on the mission’s own page. An embassy’s administrative office and the counter for your particular service may have different arrangements. Check the current holiday calendar as well as the ordinary weekday hours.
Keep the confirmation and required documents available in the format the authority asks for. Allow time for the actual route and security checks. Do not bring luggage on the assumption that every mission can store it; arrange storage separately if the official visitor rules do not permit your bags.
Emergency help and consular help do different jobs
For immediate danger or an emergency, call 112 first. Then contact the relevant consular service when it is appropriate. Nationality-specific duty numbers and out-of-hours conditions should come from the official mission page; they are not interchangeable with the Portuguese emergency number.
An urgent travel problem and an emergency requiring police, fire or medical help are not the same thing. Explain the situation clearly to the authority you contact, including any imminent journey. Do not assume that a city guide can promise a replacement document, a waived fee or an exception to entry rules.
Keep the next day manageable
Once you have the official instructions, put the practical tasks in order: the report if required, the appointment, the documents, and any airline or accommodation contact. Keep a small buffer between them. A consular visit is a good reason to simplify the rest of the itinerary.
Ask the travel provider what needs to change before buying another ticket. Confirm requirements for every border or connection directly with the relevant authority and carrier. Keep written confirmations together so that a changed plan does not depend on finding one particular message with a low phone battery.
Quick answers
What should I do if I lose my passport in Lisbon?
Contact your nationality’s official consular service and follow its lost-document process. Keep any police case reference and travel details ready. Do not assume that a replacement or emergency appointment is available the same day.
Can I walk into an embassy in Lisbon?
Do not assume so. The checked British and German pages require appointments for public consular access. Confirm the exact service, entrance, visitor rules and appointment with the mission before travelling.
Does this guide list every embassy in Lisbon?
No. It is a checked shortlist for British, German and Turkish consular starting points. For another nationality, use your own foreign ministry or embassy’s official Portugal page.
Is an embassy the first call in an emergency?
For an emergency or immediate danger in Portugal, call 112 first. Consular services handle a different role; use the mission’s own current instructions for nationality-specific assistance.
Keep planning
Official visitor information
Use the current operator information for your date; the checks below cover only the stated topic, service or product. Planning suggestions are not bookings or live availability.